Privacy Policy

Information We Collect

At sylenthoravum, we collect information in several ways to provide you with our self-development courses and positive psychology resources. When you create an account or enroll in our programs, we gather basic details like your name, email address, and contact information.

We also collect information about how you interact with our platform. This includes which courses you view, how long you spend on different sections, and your progress through our materials. Think of it as understanding your learning journey so we can make improvements.

• Personal identifiers including name, email address, phone number, and mailing address
• Account credentials and profile information you choose to provide
• Course progress data, completion rates, and learning preferences
• Device information, IP address, and browser type for technical support
• Communication records when you contact our support team
• Payment information processed through secure third-party providers

How We Use Your Information

Your information helps us deliver quality educational experiences. We use your data to personalize your learning path, recommend relevant courses, and track your progress through our positive psychology programs.

Additionally, we may use aggregated, non-identifiable data for research purposes. This helps us understand learning patterns and develop better course materials. For instance, if we notice many students struggle with a particular module, we can create additional supporting resources.

Information Sharing and Disclosure

We don't sell your personal information to third parties. Period. However, we do share information in specific circumstances that benefit your experience or comply with legal requirements.

When you enroll in courses that include certification components, we may share completion data with accrediting bodies. We also work with trusted service providers who help us deliver our platform - think payment processors, email service providers, and hosting companies.

• Accreditation bodies for course completion verification
• Payment processors to handle transactions securely
• Email service providers for course communications
• Analytics providers to understand platform usage (anonymized data only)
• Legal authorities when required by Australian law

Your Privacy Rights Under Australian Law

As an Australian-based platform, we comply with the Privacy Act 1988 and Australian Privacy Principles (APPs). You have significant control over your personal information, and we want to make sure you know how to exercise these rights.

To exercise any of these rights, contact us using the information provided at the end of this policy. We'll respond to your request within 30 days, as required by Australian privacy legislation.

Data Security and Protection

We take data security seriously. Your information is protected through multiple layers of security measures, including encryption, secure servers, and regular security audits. Our technical team follows industry best practices to safeguard your data.

All sensitive information is encrypted both in transit and at rest. We use secure, Australia-based data centers that comply with strict security standards. Access to your personal information is restricted to authorized personnel who need it to provide our services.

Data Retention and Storage

We keep your information only as long as necessary to provide our services and comply with legal obligations. Course progress data is typically retained for seven years after course completion to support ongoing learning and certification requirements.

Account information remains active as long as you use our platform. If you haven't accessed your account for three years, we'll send notification emails before archiving inactive accounts. You can always reactivate your account by contacting us.

• Active account data: retained while account remains active
• Course completion records: seven years from completion date
• Payment records: seven years as required by Australian tax law
• Communication records: three years from last contact
• Website analytics: anonymized data retained for two years

Cookies and Tracking Technologies

Our website uses cookies to enhance your experience and provide essential functionality. Essential cookies enable core features like login sessions and course progress tracking. We also use analytics cookies to understand how users interact with our platform.

You can control cookie preferences through your browser settings. However, disabling essential cookies may affect platform functionality. We don't use third-party advertising cookies or tracking pixels that follow you across other websites.

International Data Transfers

Your data is primarily stored and processed within Australia. However, some of our trusted service providers may process data in other countries with adequate privacy protections. When this occurs, we ensure appropriate safeguards are in place.

Any international transfers comply with Australian Privacy Principles and include contractual protections that ensure your data receives equivalent protection regardless of location. We regularly review our service providers' privacy practices and security measures.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email and prominently display the updates on our platform.

Minor updates, such as clarifications or formatting changes, may be made without notification. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Information for Privacy Inquiries

If you have questions about this privacy policy or how we handle your personal information, we're here to help. Our privacy team responds to inquiries promptly and thoroughly.

For privacy-related concerns or to exercise your rights under Australian privacy law, you can also contact the Office of the Australian Information Commissioner (OAIC) if you're not satisfied with our response.